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Ways of saying "no" to a customer's request and not damaging the relationship or ending the negotiation

You are on a deadline, you have quotas to meet, time's wasting. How do you deal with this without appearing impatient?

How can you develop "command" in someone with a poor presentation style such as soft voice or meek demeanor?

Don't make the mistake of making assumptions about why and how a customer will make a buying decision. Guessing wrong will cost you the sale almost every time

After all of the prospecting, research, "phone tag," and hard work, you are grateful to finally get in front of a customer. Don't think just getting the meeting is your objective.

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