Target Audience:
Business people who conduct interviews during the hiring process
General Description:
A 1-day, instructor-led interviewing skills program for no more than 12 participants. Participants complete a pre-program assignment and receive a program manual, handouts, job aids, and their personal videotapes.
Program Objective:
By the end of the program, participants will be able to establish and use specific job-related criteria to measure applicants, ask strategic questions linked to those criteria to elicit behavioral evidence, understand EEO and ADA guidelines, structure an effective interview, and effectively document an interview for fairness and accuracy.
Teaching Methods:
- Interactive lecture
- Group role-play exercises
- Individual practice with instructor and peer feedback
- Coaching to build individual as well as integrated skills
- Video practice and review
Benefits to the Learner:
- Increased competence in a core management skill
- Quality of hiring decisions improves
- Hiring process becomes easier, more comfortable
- Better hiring reduces ramp-up time for new team members
- Saves time and increases management productivity
Benefits to the Organization:
- Reduces time and money lost due to ineffective hiring
- Increases skills of hiring managers
- Strengthens the sales team
- Confidence in the company improves
- Professional standards are set for all hiring within organization
- Morale improves when new hires are a better fit with your culture
- Decreases training expenses that arise from poor hiring
- Shortened ramp-up time for new hires increases productivity
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• The right message • The right audience • The right way
Interviewing Skills
- Participant and instructor introductions
- Review the agenda and training process
- Discussion of program objectives
- Create profile of participants, their interviewing challenges and skills
- Fill in sample resume and job description form
- Videotaped assessment of current interviewing skills Individual video review
- Discussion of listening barriers and listening signals
- Pairs exercise: Which listening signals do you send?
- How to distinguish between tangible and intangible job criteria
- How to establish job criteria, where to find sources for criteria, and categorize them into “Can Do, Will Do and Fit”
- Exercise: Apply criteria to sample job description
- Define interview structure and timing
- Who should talk and when?
- How ineffective questioning leads to the wrong talk ratio
- Exercise: Probe for match to job criteria, creating the correct talk ratio
- Learn to probe for examples and results that match the job criteria
- How to go beneath the surface with questions
- Exercise: Role-play to probe for evidence that matches job criteria
- Overview of topics prohibited by EEOC and ADA laws
- Exercise: Sample questions asked and answered
- Why document all interviews
- How to take notes and document appropriately, using job aid with sample forms
- Discussion of 4 listening/response skills and their effectiveness in an interview
- Exercise with feedback: Role-play using talk ratio skills, probing for examples and results, listen/response techniques, note taking skills
- Discuss process of evaluating candidates
- Review job aid used to rate candidates
- Videotaped role-play using all skills learned
- Videotape review with peer and instructor debriefing
- Recap
- Evaluate the experience and plan for using the skills on the job
- Conclusion
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