• The right message • The right audience • The right way
Communication Skills
Coaching for Improved Performance
''We're
a very large consumer products company. We are grooming a group of handpicked
professionals in our Leadership Development Program. These folks must
be able to handle any internal or external communication challenge that
may be thrown at them. They are the next generation of senior management."
Coaching
for Improved Performance
For Managers who want to deliver feedback and change subordinate behavior
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Interpersonal Communicating Skills
''I'd like our IT professionals to get better at working
with their internal clients.
They often seem more concerned with developing a great system than with
making sure that's what the users need. There's a fair amount of
friction between these groups. I need to get the technical people to recognize
who their client really is and give them the skills to get the right job
done more efficiently.''
Interpersonal
Communicating Skills
Build listening and communicating skils to function in a demanding
environment
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Interviewing Skills
''We
have a problem getting the right people into the right positions. We get
people on board and after a few months they're falling down on the job.
I think we're interviewing them in the wrong way because we don't really
know what we're getting. They seem fine at first, but our one-year turnover
rate is too high. Our managers and HR people identify the qualities we're
looking for, but we still seem to be putting the wrong people in those
positions.''
Interviewing
Skills
Interview and select the right job applicant
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Write Up Front
''I am here to evaluate my manager's plans, progress
reports, and performance appraisals, not copyedit them! How do you teach
college-educated
adults how to communicate in writing?''
''Our people's plans and proposals read like whodunits: you have to persist
to the bitter end to figure out what they're about. How can we help our
people get to the point about what they're proposing and why? ''
Write
Up Front
How to write letters that land face-to-face sales meetings,
respond to RFPs, and succinctly document all activity to management.
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Write Up Front -- online version
''We
are a Software Development company, and our customers complain that the
emails they get from our support desk are not answering their questions.
We need to get our 140 support people trained on writing skills, and fast.
How can we go about this?''
Write
Up Front -- online version
An online, self directed, mentored course that teaches high
impact writing
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