Anyone who needs to communicate collaboratively within and among organizational levels.

Today, self-expression – or worse, fruitless wrangling – often passes for dialogue. But the proof of effective dialogue is collaboration, as people share information, exchange ideas, and resolve differences.

In Mastering Interpersonal Communication™, individuals explore the key skills of productive dialogue and begin to achieve their communication goals through a six-step process:

1. Open a discussion.
2. Recognize the other person’s viewpoint.
3. Give your information clearly.
4. Create clarity and understanding.
5. Brainstorm to overcome obstacles.
6. Ensure the next steps are taken.

In addition, individuals identify their core personality traits, recognize core traits in others, and explore how and when to adapt their actions and style to promote effective communication.

• Wider understanding of a range of views and perceptions.
• Improved collaboration and teamwork.
• Reduced stress due to miscommunication.
• Improved morale and productivity.
• Reduced costs due to mistakes and rework.
• A cultural shift to focus on solutions, rather than on problems.

This program may be delivered at your site by our instructor or at your site by your certified instructor.

This program incorporates proven ways to transfer knowledge and skills to the workplace. Enhanced reinforcement tools and processes are also available.