Articles
February 24, 2010
Managing A Crisis: The Lessons of Toyota
from Portfolio.com
Managers everywhere should pay attention to how Akio Toyoda defends himself and his company, Toyota Motors. With a few commonsense tips, a problem doesn’t have to be a full-blown crisis.
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February 24, 2010
Making An Effective Presentation
from forbes.com
Successful presenters understand that what the audience sees in a presentation makes a stronger impact than the words they hear. We've been wired to take in information primarily through our eyes ever
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January 17, 2010
FC - How to Use Your Eyes for Better Presenting
from Fast Company Blogs
You’re thinking hard about the words and phrases you’ll use at that upcoming speaking opportunity. You’re also giving a lot of attention to your visual aids. But how you use your eyes is even more imp
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January 15, 2010
FC - Communicating When You're Under the Gun
from Fast Company Blogs
Some communications challenges can be thorny. Examples: You have to tell a room full of people news they won’t like. You’ve got to find an acceptable way to argue with your boss about what you feel is
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January 22, 2010
Harvard Business - Overcome Resistance With the Right Questions
from Harvard Business Review Online
Managers meet resistance every day. The way they handle it often is counterproductive. The typical manager's default response when somebody keeps saying no is to keep selling the idea. There's a bette
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November 1, 2009
PerformanceXpress: Getting Off to a Strong Start
Deciding how to announce an organizational change
Consciously or not, employees will form an opinion about the change as soon as they learn about it. Whether you make the announcement or another leader does, here is how to plan it so it motivates.
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November 17, 2009
AOL Small Business
Conferences: Don't Phone It In
Meeting up with several people on the phone seems like it should be such a straight-forward process, and in many ways, it is, and yet, it can be an exercise fraught with awkward moments and silences.
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December 4, 2009
The Tale of the Presentation That Clinched the Sale
Five Esssential Elements of Show-and-Tell Success
You're looking back on the big sale you made. You're picturing the meeting where you made the presentation and proposal to your customer and got a yes! We give you the 5 essential elements of a succes
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May 29, 2009
Let's Get Downsizing Right
Chief Executive Magazine
Study after study has concluded that most downsizings fail to achieve their goals. Yet businesses continue to make mass layoffs the default reaction to a downturn like the one we're now experiencing.
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September 1, 2009
PSYCHOLOGY TODAY: Dodge a Question
Sit in the Hot Seat with Style
Kevin Daley, founder of Communispond, offers several tips on how to
evade unwanted inquiries.
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August 11, 2008
Brush Up Your Communication Skills
>> Watch Video
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