Articles
June 8, 2010
The art of apologizing
from www.management-issues.com
It doesn't matter how much of a stellar performer you are, there will be times when you'll disappoint the boss, your staff, or a customer. This is how to do it right.
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June 1, 2010
Delivering A Persuasive Analyst Presentation
from Financial Executive Magazine
You're scheduled for a presentation to a group of analysts, recognizing this could be one of your most critical jobs as CFO. Here's a guide to planning and delivering your presentation.
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February 24, 2010
Managing A Crisis: The Lessons of Toyota
from Portfolio.com
Managers everywhere should pay attention to how Akio Toyoda defends himself and his company, Toyota Motors. With a few commonsense tips, a problem doesn’t have to be a full-blown crisis.
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January 22, 2010
Harvard Business - Overcome Resistance With the Right Questions
from Harvard Business Review Online
Managers meet resistance every day. The way they handle it often is counterproductive. The typical manager's default response when somebody keeps saying no is to keep selling the idea. There's a bette
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April 15, 2010
ExpertAccess:How to Make an Effective Presentation.
from expertaccess.com
Successful presenters understand that what the audience sees in a presentation makes a stronger impact than the words they hear. Learn tips & techniques to make a successful presentation.
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January 17, 2010
FC - How to Use Your Eyes for Better Presenting
from Fast Company Blogs
You’re thinking hard about the words and phrases you’ll use at that upcoming speaking opportunity. You’re also giving a lot of attention to your visual aids. But how you use your eyes is even more imp
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October 16, 2009
Harvard Business: How to Deliver Bad News to a Group
Harvard Business Publishing
Managers get lots of training on how to fire an individual employee but usually are left on their own when they have to deliver bad news to a group. How can you deliver bad news to a group?
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December 1, 2008
A Socratic Approach to Successful Selling
Featured on the members-only AMA website
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January 15, 2010
FC - Communicating When You're Under the Gun
from Fast Company Blogs
Some communications challenges can be thorny. Examples: You have to tell a room full of people news they won’t like. You’ve got to find an acceptable way to argue with your boss about what you feel is
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November 1, 2009
PerformanceXpress: Getting Off to a Strong Start
Deciding how to announce an organizational change
Consciously or not, employees will form an opinion about the change as soon as they learn about it. Whether you make the announcement or another leader does, here is how to plan it so it motivates.
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August 11, 2008
Brush Up Your Communication Skills
>> Watch Video
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