Articles
January 30, 2012
Presidential Points: Listen Up and Learn From the Candidates
from Portfolio.com
Business executives and entrepreneurs would do well to study how Republican presidential hopefuls communicate. From delivering straight talk to finding ways to sidestep a delicate issue, pay close att
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December 8, 2011
How to Say 'Sorry' to an Angry Customer - Turn a bad situation into a relationship-building opportunity
from Sales & Marketing Management
You just got word that a customer’s angry. The shipment was late or there’s a pricing error on the invoice. Or maybe there’s a quality glitch. Whatever the problem, you have to apologize. Salespeople
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December 16, 2011
What the Republican Candidates Teach Us All About Communicating
from Forbes.com
Newt Gingrich is flying high but Herman Cain flamed out. Both have checkered marital histories, but the voters are rewarding one candidate and reviling the other. Find out why...
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May 3, 2011
3 Social Networking Channels Managers Must Master
from Training Magazine Online
The use of social networking has grown extensively in the last year. In today’s digital and geographically disperse business environment, a manager can’t be successful without it.
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October 7, 2011
What Everyone Gets Wrong About How to Be a Successful Salesperson
from Forbes.com
A generation of road warriors has been advised to look around the sales prospect’s office when visiting to find something personal there, and then use it to chat up the prospect and establish a “relat
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May 12, 2011
Job interviews on Skype: A survival guide
from CNNMoney - A service of CNN, Fortune, & Money
If you haven't already had an important meeting -- like a job interview -- on Skype, chances are that you will. Get ready for your close-up.
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July 7, 2011
How to spot a liar at work
from Newsday.com
To help you get an accurate read from your BS detector, we talked to Bill Rosenthal, chief executive of Communispond, an East Hampton, N.Y.-based communications coaching firm, about spotting a liar at
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July 6, 2011
from Careerbuilder.com
How to spot a liar at work
Encountering a liar at work can cause all kinds of headaches. Read about how to spot a liar at work.
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June 17, 2011
To Catch a Liar
from Harvard Business Review
The complexity of business makes lies hard to detect. In business settings, liars manipulate people and evade giving answers, so they easily fall under the radar. One way to deflect liars is to look f
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June 30, 2011
Why Employees Lie
from Forbes.com
Why Employees Lie: Men of a Certain Age, Situational Deceit and Pygmalion. Read more from Forbes.com
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August 11, 2008
Brush Up Your Communication Skills
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