From portfolio.com

Managing A Crisis: The Lessons of Toyota (Download PDF)
Managers everywhere should pay attention to how Akio Toyoda defends himself and his company, Toyota Motors. With a few commonsense tips, a problem doesn't have to be a full-blown crisis.

Link to article on porfolio.com

From forbes.com

Making An Effective Presentation (Download PDF)
Successful presenters understand that what the audience sees in a presentation makes a stronger impact than the words they hear. We've been wired to take in information primarily through our eyes ever since cave dwellers began looking over their shoulders for approaching mastodons.

Link to article on forbes.com